Posts Tagged ‘Alterian;’

Has CRM Finally Decided it Owns the Customers Digital Voice?

March 30th, 2011 - 2:38 pm § in Observations | | No Comments
So, today Salesforce.com has moved to acquire Radian6, a respected and possibly ‘leading’ vendor in the relatively new space of Social Media Monitoring (SMM), a rival to products like Alterian’s SM2 product that I knew relatively well. For anyone interested in digital engagement whether you call it web (WEM), customer (CEM) or pervasive (PEM) this looks to me like a significant move. [ read more ]

Leaving the Tribes and Becoming a Real Boy

April 8th, 2010 - 8:24 pm § in Observations | | 6 Comments
As you probably know, last week I left Alterian, a marketing platform vendor (who just over 18 months ago acquired my previous WCM vendor employer Mediasurface) for The Gilbane Group. Whilst, I'm accustomed to change, in the last twenty two years (OK, I started young and didn't get an education!) I've only worked for five different employers (and the first eight years was as a public servant) - every year has thrown up new opportunities and change. (I've written a little bit about the start of my career here). But this is different, I am really excited about making a significant, possibly life changing move - having spent the last 15 years representing a vendor - I'm leaving the tribes and just maybe becoming a real boy. [ read more ]

On Strategy, Twinterviews and Haiku

February 15th, 2010 - 7:00 pm § in Observations, Social Media | | No Comments
I think we can safely say that the last two week have been quite lively for Alterian Content Manager, as after an incubation with partners, customers and analysts we took our product strategy and roadmap to the social web. I've tweeted, interviewed, commented, posted and now (finally) blogged our message to the CMS community – I say “we took” but @janusboye certainly had a hand in igniting it. [ read more ]

Google – The New Citizen Engagement Portal

October 6th, 2009 - 10:46 pm § in Citizen Engagement, Observations, Web Engagement | | 5 Comments
Recently I was fortunate enough to meet with David Pullinger from the UK governments Central Office of Information (COI), who are driving our government’s citizen engagement strategy  and mandating the policy around which government must adhere to. It was an incredibly absorbing meeting as we took a fast ride around all elements of where a citizen touches the government, (each of which I would love to have explored for longer than we had) and an interesting mix of mandatory policy, education and technical enablement that his department are driving. [ read more ]

Back to blogging…

December 8th, 2008 - 1:29 pm § in Social Media | | No Comments
Been a while since the last post and no this isn't yet another dead blog, merely resting, honest. My focus over the last few months has been of transition from Mediasurface Morello CTO, through our companies acquisition by Alterian to my new role as VP Content Management Strategy - and suddenly those few months have turned into six! [ read more ]