April 19th, 2012 - 8:09 am § in
Observations | |
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Last week I had a splendid experience flying British Airways. I am shallow enough to admit that on this occasion "splendid experience" does indeed include an upgrade, but it doesn't always with BA.
I am also not naive enough to know that my nice treatment is not down to my smile, but the commercial reality that I was getting on a British Airways plane five out of every six weeks last year.
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April 3rd, 2012 - 10:06 am in
Observations
If you don't know Rich Hall, he is an American comedian who's also done quite a lot of stuff on UK TV. A very funny fellow, who I now believe is an online marketing genius.
Why do I think he's an
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March 9th, 2012 - 4:23 pm in
Observations,
The Engagement Tier
In this post I would like to explore personality in content marketing and the digital customer experience, but I am going to start with my kettle.
Moving into a new house from the UK, we found
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January 19th, 2012 - 7:48 pm in
Observations,
The Engagement Tier
I don’t often talk directly about my day to day work here on this blog, but I’ve just come back from a management team meeting and as we discussed our messaging and our own customer engagement
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January 13th, 2012 - 3:30 pm in
Observations
It is not quite the night before Christmas, I am standing in one of the big barn electrical stores and I have in my hand a piece of paper. It’s a list. But, not any list, the handwriting is a
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This week I had the pleasure of returning to an old haunt as I was asked to present at Gilbane Boston.
I say ‘old haunt’ as I was actually completely blindsided by the fact it was not at the
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December 3rd, 2011 - 2:01 am in
Observations
This week I was at Gilbane Boston and as I gorged on the bountiful smorgasbord of ‘key takeaways’, inspirational quotes and great conversation at this CMS industry love-in – I was disarmed by
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October 2nd, 2011 - 4:11 pm in
Observations
According to the latest Social Media Report by Neilsen (respected monitoring/research company) Americans are now spending more time on Facebook than they are on any other website. American internet
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September 7th, 2011 - 12:42 pm in
Observations
I admit, I have been neglecting this blog over the summer. It’s a combination of time spent writing elsewhere, a busy work schedule and a social media writers block as I figure out what I want to
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